An Explanation of Benefits (EOB) is the notice you receive after a hospital or doctor visit that tells you the cost of care and how much you owe (if anything). EOBs make it easy to track when you reach your deductible and exactly what you pay for certain services.
After a thorough review process, UPMC Health Plan has upgraded the look and language of its EOBs to make them easier to understand.
Key improvements to our EOBs include:
- Clearer, reader-friendly design.
- Personalized health tips.
- Easy-to-find health care word definitions.
- “Need help?” info clearly displayed.
- QR code for instant access to plan details.
- Slider bar graph showing spending summary.
At UPMC Health Plan, we are constantly improving the member experience by making health care better, more comprehensive, and easier to understand. Your new and improved EOB is one part of that larger effort.
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